How to Close Citi Credit Card Online | Close Citibank Credit Card

Citibank is the leading private sector bank providing a wide range of services globally. If you are a Citibank credit card user and you are not happy with its credit card talk to customer care and they will find a solution for you. if you are still not happy and planning to close your Citibank credit card go through this article. today in this post you will learn How to Close Citi Credit Card Online | Close Citibank Credit Card?

We will discuss the methods using which you can close your Citibank Credit card easily.

Make sure you go through the below important points before canceling or closing your Citibank Credit Card.

Points to Know before proceeding to close Citibank Credit Card

Outstanding Balance: Once Citibank receives a request for credit card cancellation or closure, it will convert the entire outstanding due on the card, pending loans, EMI facilities, balance transfers, and any other charges into due. So, It is necessary to clear your balance or dues on the card before requesting the card cancellation. Banks will not accept your request if there are any due payments.

Avoid Using Credit Card: After having decided to cancel a credit card, make sure not to make payments through the card or make any such transactions. If there is any balance on the card the bank will not cancel the card.

Utilize the Reward Points: The reward points accumulated on your card account should be redeemed within 45 days from the date of closure. The reward points can be redeemed against card outstanding or against Gift Vouchers available in the rewards catalog.

Cancel automatic payments: As a Credit card is usually set for automatic payment every month on a particular day make sure to Cancel all Auto debit facilities from your card like loan deduction, any Policy auto deduction, EMI, etc.

On closure, the outstanding balance on your card account cannot be transferred to another card account.

Close or Cancel Citibank Credit Card by Calling Citi Customer Care

Citibank customers can close or cancel their credit card by calling the Citi customer care number 1860 210 2484 or 91 22 4955 2484.

Call the above number, once the call connects to the executive, request them to close your credit card. They will verify your personal details like Card Number, Name, Mobile number, etc.

After Verifying your personal details they will check your credit card balance if all dues are cleared they will close your credit card without any issue.

Close or Cancel Citibank Credit Card through Mail or Post

To close Citibank’s credit card account, customers may write an application.

Mention your personal details like name, date of birth, card number, expiration date, mobile number, and card closure reason in the letter. Post or mail the application letter to the below-mentioned Citibank registered address.

Citibank N.A. Mail Room
ACROPOLIS, 9th Floor
New Door No.148 (Old No.68)
Dr. Radhakrishnan Salai
Mylapore, Chennai – 600004

Once your request is received by Citibank, the bank officials will go through the request, verify the details, they may call you as well for verification, and if everything is genuine your Credit Card will be closed.

So, you have closed your Citibank Credit Card successfully, but suddenly you have changed your mind and now you want to re-activate your closed card. how to do it? go through the below procedure…

How do I Re-activate my Citibank Closed Credit Card?

To re-activate your credit card you can send an email or a written request to a bank with a copy of the identity proof document and passport size photograph.

The following are the valid identity proof documents:

  • PAN card
  • Passport
  • Adhaar card
  • Voter’s ID
  • Driving license

The above document you need to send to the email address from your registered email ID with the bank.

Email ID for Citibank Credit Card Re-activation Request –

Citibank customers can also write a request and mail or post it to the bank registered address in order to re-activate their credit card. make sure you attach the above documents with the card activation application letter.

Registered Postal address for Citibank credit card re-activation request:-

P.O. Box No. 4830, Anna Salai Post Office, Chennai – 600 002

NOTE: On receipt of the above documents, your request for re-activation will be reviewed.The decision to re-activate a card account will be processed after careful consideration of the Bank’s internal policies.


In this article, we have discussed How to Close Citi Credit Card Online | Close Citibank Credit Card by calling Customer Care and by sending mail.

I hope your queries regarding the Citibank Credit Card closure are cleared. you can use any of the above methods to close your Citi Credit Card.

If still, you have any doubts/questions related to this article you can ask in the below comment section. I will try my best to answer them.

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1: What is the Citibank Customer Care number?

1860 210 2484 or 91 22 4955 2484

2: How do I cancel or close my Citi credit card?

Call Citibank customer care number, request to close your credit card, verify your details and close your credit card. make sure you clear all your dues before calling the bank for credit card closure.

You can write an application letter mentioning the details of your card, your name, a reason to close, and mail or post it to the Citibank registered address mentioned below.
Citibank N.A. Mail Room
ACROPOLIS, 9th Floor
New Door No.148 (Old No.68)
Dr. Radhakrishnan Salai
Mylapore, Chennai – 600004

3: Can I re-activate my Citibank Credit Card?

Yes, you can reactivate your Citibank credit card by following the above process.

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