Citibank Customer Care Number

Citibank is one of the private sector banks providing its various services online and offline in India. It provides high customer satisfaction through its proactive customer support team. If you have an account in Citibank then you must know Citibank Customer Care Number in order to connect fastly.

In this article, we will discuss not only customer care numbers but various other ways to contact them, also in case if you want to escalate your issues how you can do it.

Citibank Customer Care Number

Bank customer care service is available 24*7. if you have any issue regarding Credit Cards / Citi banking / Suvidha / Loans call the number below :

1860 210 2484

If you are staying outside India call the number :

+91 22 4955 2484

Read Also ICICI Bank Customer Care Number

Citibank Customer Care Emergency Helpline Number

Bank provides the facility in case if you have any emergency like Credit/Debit Card lost, unauthorized transactions, etc., the money is not dispensed through ATM, Debit ATM card stuck in the ATM slot.

Call the below number immediately in case of the above scenarios :

1800 267 2425 (India toll-free)

+91 22 4955 2425 (local dialing)

After calling the above number (IVRS) you need to select your issues by pressing a respective button and then follow the IVRS accordingly. after verifying your details correctly you will be connected to customer care executives.

Citibank Branches Contact Numbers India

CityContact Number/s
Bengaluru080 – 67739333
Kolkata033 44003538
033 44003510
Lucknow0522- 4031203
0522- 4031204
Ludhiana0161 501 2484
Noida0120 – 4396530

Citibank NRI Customer Care Number

NRI customers can call the below-mentioned number.

CountryCustomer Care Number/Email ID
USAToll-Free Number: 1-800-248-4674

Pre Account Opening Toll-free: 1866 703 2462 for pre-account opening queries
EuropeToll-free from the UK: 0800 032 2484

Toll-free from Europe: 00-800-2484 2484

Pre Account Opening Toll-free: 0808 101 7384
ThailandToll-free: 001-800-65-6196
SingaporeToll-free: 1-800-225-7211

Pre-Account Opening: 800 101 2342
UAEPre Account Opening Toll-free: 8000-172-122

Post Account Opening Toll-free: 800-035703463
CanadaToll-free: 1-800-248-4674

Pre Account Opening Toll-free: 1-866-703-2462
BahrainPost Account Opening Toll-free: 8000-4884
AustraliaToll-free: 1-800-252-856
Hong KongToll-free: 800-908-413

Citibank Customer Care Mailing Address

Customers of Citibank can also send their queries/issues through the post to the below-mentioned address.

Address for Regular or Ordinary Post :

Citibank, N.A.
PO Box 4830
Anna Road Post Office
Chennai 600 002
Tamil Nadu, India

Address for Registered Post :

Citibank N.A.
Mail Room
New Door No.148 (Old No.68)
Dr. Radhakrishnan Salai
Chennai – 600 004.

NRI Mailing Address :

Citibank NRI
PO Box 431
New York
NY 10013

Read Also How to Contact HDFC Bank Customer Care Department?

Citibank Customer Care Online Using Net or Mobile Banking

In order to contact Citibank customer care online, you should have access to Citibank Net Banking. If you have access to it follow the procedure below to raise your queries :

  • once you log in successfully go to the queries section and click on it.
  • explain your issues in detail, attach a screenshot if you want and click on the Submit button.

After submitting your queries you will get a call from the customer service department in order to fix your issues at the earliest.

Citibank Customer Care – Ask Citi

This will be available under the Contact Us tab of Citibank’s official website. you just have to click on the click here button under the Ask Citi option in order to proceed.

Once you click a virtual Assistant window will open. in that window, select choose your related queries and it will show the answer to your questions.

You can follow the guide and fix your issues without calling any number or writing an email.

Citibank Customer Care Forms Center

You can download the required forms from the Forms Center and submit them to the nearest Citibank branch along with the relevant documents.

Citibank Grievance Redressal System

Citibank follows the Redressal policy to prioritize its customer queries. It has a different levels which you can find below.

Level 1: This is the first and the basic level of raising your queries by calling customer care, going through Ask me, raising complainants through email, letter. if at this level your issue is not fixed you can move to the second level.

Level 2: if you are not satisfied with the solution from level 1 or you did not get any response in 2 working days, you can contact Head Customer Care by sending an email at

Level 3: In case you are not happy with the response from Head Customer Care at level 2, you can escalate your issues to level 3 by contacting the Principal Nodal Officer.

You can contact Principal Nodal Officer at mentioning your complaint ID along with your issue in detail.

Customers can also call the Toll Free Number 1-800-266-2400 (India Toll free) / 022-49552400 between 10:00 AM to 6:00 PM IST (Monday to Saturday) except on national holidays.

Customers Can also write a mail to the following address regarding their queries.

Principal Nodal Officer,
Hema L. Venkatesh,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004


In this article, you have learned about Citibank Customer Care Number and various ways to contact them. also how you can escalate your issues to the next level. I hope the above article will be useful to get in touch with Citibank customer care.

If you have any doubts/queries related to the above information, you can ask in the below comment section. I will be happy to answer them.

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1: Is there any time interval to contact Citibank Customer Care?

Yes, you can contact Citibank Customer Care between 9 AM to 9 PM for general banking issues and 24*7 for emergency services.

2: What is Citibank Credit Card Customer Care Number?

Citibank India Credit Customer Care Number is – 1860 210 2484 and for Outside India Customer, it is +91 22 4955 2484.

3: Is there any charge for calling Citibank Customer Care?

yes, Local charges may apply. do check with your mobile operator to confirm.

4: What is Citibank Loan Customer Care Number?

Citibank India Loan Customer Care Number is – 1860 210 2484 and for Outside India, Customers can call the number +91 22 4955 2484.

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